Applicant Disputes

To comply with our obligations as set forth by the Fair Credit Reporting Act (FCRA), and in keeping with our effort to provide the most accurate information, we will re-investigate any disputed information contained in your completed background check report at no charge to you.

Once the re-investigation is complete, normally within 30 days, you will be issued a written summary of our findings and, if necessary, a copy of the corrected report. Additionally, the employer (Justifacts’ client) will be copied on the results of our re-investigation.

How To Dispute Information In Your Report

Complete the form below and send it along with a copy of your photo ID. Please make sure to include all details of the dispute and provide any supporting documentation. Please do not send originals.

Mail/Fax/Email the signed and completed form, Photo ID and any documentation to:

Justifacts Credential Verification, Inc.
Compliance Department
5250 Logan Ferry Rd.
Murrysville, PA 15668
Fax: 412-798-4799
disputes@justifacts.com

If you choose to come to our corporate location, you will be asked to provide government-issued identification so that we may assure that you are the person to whom the report pertains.

All applicant disputes and inquiries are handled by the Justifacts Compliance Department, free of charge. You may check on the status of your dispute by contacting the Compliance Department at 800-356-6885, Monday to Friday 8:00 AM to 5:00 PM EST.

Applicant Dispute Process

Justifacts Credential Verification, Inc. will re-investigate all disputed items by contacting the original source of the information. This process is normally completed within 30 days and, when it is concluded, Justifacts will notify both you and the client, who requested the original background check report, of the results of the re-investigation.